Help centre
Frequently asked questions
Everything you need to know about ordering, delivery, personalisation and corporate gifting. Can’t find your answer? Get in touch and we will help.
Ordering
How do I place an order?
You can shop our ready-made curated gift boxes on the Curated Gifts page, or create your own custom gift box through the Build-a-Box flow. Add your chosen box to the cart and follow the checkout process.
Can I include a personalised message with my gift?
Yes — every gift box includes an option to add a handwritten note with a to/from message. Some boxes also allow personalisation of individual items such as mugs or keyrings. You will be prompted to enter these details during the ordering process.
Can I send gift boxes to multiple addresses in one order?
For corporate and event orders with multiple delivery addresses, please submit a large-order enquiry on our Corporate Gifting page and we will manage this for you. Standard online orders are currently delivered to a single address per checkout.
Build-a-Box
How does Build-a-Box work?
Build-a-Box is a four-step guided experience. You choose a box size, select items to fill it, add a gift card and personalisation details, then review and check out. Every selection is made on-screen so you can see exactly what your recipient will receive.
What box size should I choose?
We recommend choosing based on how many items you plan to include. As a guide: a small box works well for 2–3 items, a medium box for 4–5 items, and a large box for 6 or more items. If you are unsure, feel free to WhatsApp us on 076 923 4957 and we will advise.
Delivery
Where do you deliver?
We deliver nationwide across South Africa, including Johannesburg, Pretoria, Cape Town and Durban. Delivery is fulfilled through our courier partners.
How long does delivery take?
Standard delivery typically takes 3–5 business days depending on your location. Please allow extra time during peak gifting seasons such as December and Valentine's Day. For time-sensitive orders, please contact us directly and we will do our best to accommodate.
Do you offer same-day or express delivery?
Express delivery options may be available in select areas. Please WhatsApp us on 076 923 4957 or email hello@metoyougifts.com before placing your order to check availability and pricing.
Corporate & Events
How do I place a corporate or bulk order?
Submit an enquiry on our Corporate Gifting page. Share your occasion, approximate quantity, budget and required date. We will come back to you within one business day with a proposal.
Do you do branded or custom-packaged gift boxes for businesses?
Yes. Corporate orders can include custom branding, branded ribbons and branded inserts. Please include these requirements in your enquiry and we will advise on options and minimum quantities.
Do you cater for weddings and events?
Absolutely. We create bridal party proposals, wedding welcome boxes, guest favours, speaker gifts and event gifting packages. Visit our Corporate Gifting page for more details and to submit an enquiry.
Returns & Policies
What is your return policy?
Due to the personalised and perishable nature of most of our gift boxes, we are unable to accept returns on items that have been personalised or where food and consumable items are included. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@metoyougifts.com. Full policy details are available on our Policies page.
What payment methods do you accept?
We accept all major credit and debit cards, EFT and other payment methods available at checkout. Payments are processed securely.
Still have questions?